Boost your customer engagement
Connect and assist your customers with co-browsing, audio and video communication securely from your website or app with our on-premise solution.
Upgrade to CBA Live Assist with the same functionality. It's never been easier.
With WebRTC audio and video chat functions to communicate with customers. Seamless integration with CISCO, AVAYA, GENESYS, and Asterisk IP-PBXs.
Start a co-browsing session with your visitors to see and interact with their browser when they get stuck or need assistance. You can navigate, point, annotate, help them fill in a form and much more.
With intelligent data protection, agents won't see private information like credit cards or social security fields.
No downloads or complicated setups for customers. Co-browsing will increase customer satisfaction, making it really easy to provide support on mobile or desktop.
Excellent customer service available 24/7 all year round. Our support team is spread around the globe, ready to help you in case you need support.
What is CBA Live Assist?
The solution that allows agents and customers to collaborate in real-time. Users can Co-browse by allowing the agent to guide them on your website or app while having an audio & video conversation.
With co-browsing you can help your customers to fill out forms, navigate on your website, find the right page or product, buy a product or service, demonstrate features of a device or app and much more.
It’s never been easier to show and tell your customers directly from your site.
Integrate CBA Live Assist with the third-party apps you already use.
CBA Live Assist is CISCO Certified and Avaya Compliant. Our solution has been tested to make sure the transition is seamless.
If you are using another third-party app our engineers will help you integrate our on-premise solution to your environment to make it a breeze.